Catalog & Ordering

BECOME A KYON CLIENT:
step 1 – contact the KYON office servicing your area.
step 2 – complete and submit the client registration form and credit card form
step 3 – collaborate with a sales representative to place initial order.

 

EUROPE, ASIA, AUSTRALIA, and AFRICA – KYON AG
Contact -
by phone: +41 44 350 31 05
by fax: +41 44 350 31 06
by email: info@kyon.ch

Shipping -
Orders from the European Union, received before 2 pm Central European Time will be processed and shipped that day. We attempt to process orders received after 2pm EST that day, but in some cases they will be processed on the next business day.Orders shipped to Switzerland are sent Next Day Delivery via FedEx for arrival the following business day, to most destinations. All KYON orders include a shipping and handling surcharge.

Payment -
All invoices are due upon receipt. Clients within Switzerland must pay by direct bank transfer. For all other locations, we accept payment by direct bank transfer, check, or credit card. direct bank transfer – contact the Zurich office to arrange bank transfer payments.

credit card – complete and fax the KYON Credit Card Registration form to + 41 31 950 25 01.
check – make checks payable to KYON AG, include the invoice number on the check and send to:
KYON AG
Technoparkstrasse 1
CH-8005 Zurich
Switzerland

 

THE AMERICAS – KYON Veterinary Surgical Products
Contact -
by phone: 617.567.2436
by fax: 617.567.3193
by email: main@kyon.us

Shipping -
Orders received before 3pm Eastern Standard Time will be processed and shipped that day. We attempt to process orders received after 3pm EST that day, but in some cases they will be processed on the next business day. Default shipping is Priority Overnight via FedEx for arrival by 10:30 am the following business day, to most destinations.
KYON Pharma, Inc. offers the following shipping options via FedEx: First Overnight, Priority Overnight, Standard Overnight, 2-day, Express Saver, Ground
All orders include a shipping and handling surcharge. Some shipping options are not available to certain destinations.

Payment -
All invoices are due upon receipt. We accept payment by check or credit card.

credit card – complete the KYON Credit Card Registration form and fax it to the Boston office 617.567.3193 or call the Boston office 617.567.2436 to set up credit card payments by phone.
check – make checks payable to KYON Veterinary Surgical Products and include the invoice number on the check, and send to:
KYON Veterinary Surgical Products
156 Porter Street, Unit 249
Boston, MA 02128
USA

 

 

WARRANTY POLICY:
KYON offers a limited 2 year warranty on all products against defects in materials and workmanship. The KYON limited lifetime warranty is based upon the designed use of the instruments and implants to normal operating conditions and established AO ASIF techniques.All implants and instruments are thoroughly inspected before packaging. Please contact us if you receive a product that you believe is defective. KYON will replace an implant or instrument if it is determined, by KYON, to have been used solely according to the products designed use by the original owner.

Instruments that have been misused, or not properly cared for, are the responsibility of the owner. All orthopedic instruments and implants represented and sold by KYON are for veterinary use only. This warranty is valid only to licensed veterinary medical professionals and practices that originally purchased the product. This warranty is limited to the repair or replacement of an instrument or implant.

The replacement warranty only pertains to non-perishable instruments. The KYON warranty excludes any and all products that are designed for cutting, gouging, drilling, or powering equipment, such as drill bits, osteotomes, chisels, saw blades, etc.

 

RETURN INFORMATION:
We will accept unused and unsterilized implants and instruments returned in their original packaging within 30 days of purchase. Returns are subject to a 15% inspection and restocking charge. PRICES AND TERMS ARE SUBJECT TO CHANGE WITHOUT NOTICE.